Printing Help

Are you having trouble printing your coupon? Please review the following sections for help setting up your computer and printer to print successfully.

What do I need to print a coupon?

What computer operating systems are supported?

What browsers are supported for printing?

Do I need to install anything to print?

What is a supported printer?

How do I fix my printer?

Sometimes problems printing coupons may have to do with how your computer is set up or configured. Please try these steps to make sure your printer can print.

  1. This link needs to be opened with an application

    Your web browser prompts you to allow it to contact the installed CouponBridge application on your computer. Click "Launch Application", "OK", or "Allow" to allow your web browser to send your coupons to the installed application and start printing.

  2. "Printer-Jumpstart.jnlp" can't be opened because it is from an unidentified developer.

    Apple OS X includes a security technology that attempts to prevent your computer from running applications that are not installed from the Mac App Store but allows you allow applications from trusted developers.

    To enable your coupons to print, update your security settings to allow the printer to run:

    1. Open your System Preferences by clicking the Apple icon in the top left corner of your screen and selecting "System Preferences".
    2. Click the "Security & Privacy" icon on the top row of icons.
    3. Click the "Open Anyway" link next to the information prompt at the bottom of the screen to launch the printer and continue printing.

What does this error message mean?

During the printing process, you may see one of the following error messages within the coupon printing window.

  1. We were unable to print your coupon within the time limit

    Printing of your coupon took longer than the normal amount of time needed. Coupons normally print within 30-90 seconds, but sometimes computers with slower internet connections may be unable to print within this timeframe. If you see this message, please try the following:

    • Make sure that your internet connection is connected
    • Make sure your computer is not behind a network firewall that prevents access to some internet sites.
  2. We were unable to locate your default printer

    If you do not have a supported printer attached to your computer, you will be unable to print. If you have a printer attached to your computer, please review the steps under "How do I fix my printer?" to set a default printer, and try again.

  3. Printing to Virtual or PDF printers is not supported

    If you do not have a supported printer attached to your computer that allows printing with paper and ink, you will be unable to print. If you see this message, please review the steps under "How do I fix my printer?" to set a default printer, and try again.

  4. An error occurred while loading your coupon for printing

    A internet connection issue prevented us from printing your coupon. If you see this message, please try the following:

    • Make sure that your internet connection is connected
    • Make sure your computer is not behind a network firewall that prevents access to some internet sites.
  5. It looks like you're on a mobile device

    We don't currently support printing coupons through mobile devices, including phones and tablets.

  6. We were unable to print to your printer

    When we attempted to send your coupon to your printer, a configuration setting on that printer prevented us from successfully printing. If you see this message, please review the steps under "How do I fix my printer?" to set a default printer, and try again.

  7. We are sorry, the coupon failed to print

    Something not covered in this list happened that prevented us from printing your coupon. If you see this message, please refresh the page where you see the coupon and try printing again.

  8. We were unable to access Java to allow secure printing of your coupon.

    Printing coupons requires Java, a browser plugin that allows us access to your printer. Java may already be installed on your computer, though it is possible that it has been disabled. If you see this message, please try the following:

    If you install Java, quit your browser from the Dock (typically at the bottom of your screen) by Control-clicking the browser icon and choosing "Quit" from the pop-up menu that appears. Re-open your browser to continue printing.

  9. Your browser doesn't currently support printing using Java

    Google Chrome on OS X doesn't currently support the use of Java applets, browser plugins that allow us to access your printer. If you see this message, copy the "try printing again" link, open another browser, and paste it into the address bar to continue.

  10. It looks like an unsupported version of Java is installed in your browser, which prevents secure printing of your coupon.

    Printing coupons requires the latest version of Java to be installed in your web browser. The current latest versions supported is Java 1.7.

    After installing Java on OS X, quit your browser from the Dock (typically at the bottom of your screen) by Control-clicking the browser icon and choosing "Quit" from the pop-up menu that appears. Re-open your browser to continue printing.

  11. We were unable to access your printer. Please accept the CouponPrinter security information prompt, and try again

    In order to print to your printer from the Internet, we require the approval of a security dialog that appears during the printing process. By agreeing to this prompt, you grant our application to connect to your printer and print your selected coupon or coupons. If you see this message, it means that you declined or cancelled this dialog. To print, refresh the page where you see the coupon, start the printing process again, and accept this prompt.

  12. A printer upgrade is required to continue printing

    A new version of the CouponBridge printing software is available, and it must be installed to print your coupon. Click the Upgrade Your Printer Now link and follow the instructions that appear in the installer pop-up window to install the new version. Once installed, click the "Continue Printing" button at the end of the installer steps to print your coupon.